BOHECO - DESIRE

This Shipping and Delivery policy is part of our Terms Of Service ("Terms") and should be therefore read alongside our main Terms: https://hempyar.com/policies/terms-of-service

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Delivery Time - 

All orders placed on working days will be processed and shipped within 7 working days, once payment is received. An email confirmation will be sent for all orders once received.

The delivery time could vary with circumstances based on security checks, shipping restrictions and payment authorization. It takes approximately 10-12 working days for the order to reach you from the time of order, in case of such situations.

Shipping Charges - We do free shipping.

What happens if my order is delayed?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date of delivery

If you have questions about returns, please review our Return Policy: https://hempyar.com/policies/refund-policy

How can you contact us about this policy?

If you have any further questions or comments, you may contact us here:

Phone : 8847397192

Email: team@hempyar.com

We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@hempyar.com. Please note that returns will need to be sent to the following address: 163 Pavitar Nagar, Haibowal Kalan, Ludhiana, Punjab. PIN - 141001

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at team@hempyar.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@hempyar.com.